Survey Measurement And Process Quality

Survey Measurement And Process Quality

An in-depth look at current issues, new research findings, andinterdisciplinary exchange in survey methodology andprocessing Survey Measurement and Process Quality extends the marriage oftraditional survey issues and continuous quality improvementfurther than any other contemporary volume. It documents thecurrent state of the field, reports new research findings, andpromotes interdisciplinary exchange in questionnaire design, datacollection, data processing, quality assessment, and effects oferrors on estimation and analysis. The book's five sections discuss a broad range of issues and topicsin each of five major areas, including * Questionnaire design--conceptualization, design of rating scalesfor effective measurement, self-administered questionnaires, andmore * Data collection--new technology, interviewer effects, interviewmode, children as respondents * Post-survey processing and operations--modeling of classificationoperations, coding based on such systems, editing, integratingprocesses * Quality assessment and control--total quality management,developing current best methods, service quality, quality effortsacross organizations * Effects of misclassification on estimation, analysis, andinterpretation--misclassification and other measurement errors, newvariance estimators that account for measurement error, estimatorsof nonsampling error components in interview surveys Survey Measurement and Process Quality is an indispensable resourcefor survey practitioners and managers as well as an excellentsupplemental text for undergraduate and graduate courses andspecial seminars.From the PublisherSurvey Measurement and Process Quality documents the current state of the field, reports new research findings, and promotes interdisciplinary exchange in questionnaire design, data collection, data processing, quality assessment, and effects of errors on estimation and anaysis. Every chapter has undergone extensive editing, review and revision and includes a large number of references. This monograph takes the combination of traditional survey issues and continuous quality improvement (TQM) further than can be found in today's literature.From the Inside FlapAn in-depth look at current issues, new research findings, and interdisciplinary exchange in survey methodology and processingSurvey Measurement and Process Quality extends the marriage of traditional survey issues and continuous quality improvement further than any other contemporary volume. It documents the current state of the field, reports new research findings, and promotes interdisciplinary exchange in questionnaire design, data collection, data processing, quality assessment, and effects of errors on estimation and analysis.The book's five sections discuss a broad range of issues and topics in each of five major areas, includingQuestionnaire design-conceptualization, design of rating scales for effective measurement, self-administered questionnaires, and moreData collection-new technology, interviewer effects, interview mode, children as respondentsPost-survey processing and operations-modeling of classification operations, coding based on such systems, editing, integrating processesQuality assessment and control-total quality management, developing current best methods, service quality, quality efforts across organizationsEffects of misclassification on estimation, analysis, and interpretation-misclassification and other measurement errors, new variance estimators that account for measurement error, estimators of nonsampling error components in interview surveysSurvey Measurement and Process Quality is an indispensable resource for survey practitioners and managers as well as an excellent supplemental text for undergraduate and graduate courses and special seminars.From the Back CoverAn in-depth look at current issues, new research findings, and interdisciplinary exchange in survey methodology and processingSurvey